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Noticeboard

ONLINE SERVICES

There are many benefits to you as a patient registering for Online Services.  Once you have registered you can book routine GP Appointments and order authorised Repeat Medications.  If you also register for the Electronic  Prescription Service you can have your prescriptions sent straight to a nominated pharmacy of your choice. 

You can access Online Services 24 hours a day, 7 days a week, at home or abroad using any digital device that can access the internet.

  • It will reduce your visits and telephone calls to the Practice
  • You can give proxy access to an authorised person to manage your routine GP appointments and authorised repeat prescription ordering
  • You will be able to check which medication you should be taking and when
  • You will be able to access information on how to take medication safely through links to trusted websites
  • This saves both you and the practice time and money.  Its easy to use and eliminates the need to visit the surgery or pay for a telephone calls

 

Welcome to The East Norwich Medical Partnership

The East Norwich Medical Partnership was formed in July 2009 from the former Willow Wood Surgery at Aslake Close in Sprowston, and the Sprowston-Thorpe Medical Partnership based in both Thorpe Health Centre, St. William’s Way, Thorpe St. Andrew and Sprowston Primary Care Centre, Aslake Close in Sprowston.

OUR TEAM

Our Practice Manager, Lisa Vandepeer, is responsible for the management of the practice. The practice has 7 GP partners. As well as our Doctors, we have a Nurse Practitioner, a team of Practice Nurses, a team of Health Care Assistants, and access to a full range of community based healthcare professionals including District Nurses, Specialist Diabetic Nurse and Palliative Care Nurses.

TEACHING PRACTICE

East Norwich Medical Partnership is a teaching practice and we may be hosting both GP Registrars and Medical Students at various point in their training.  You will be made aware if you are seeing a Registrar or Student. 

If a student will be present with the GP you are seeing you will be informed - you have the right to decline having the student present during your consultation - please advise the receptionist.

Dr. Amarwickrama is currently teaching a group of 2nd year medical students from UEA.

Dr. Singh is an Associate GP Trainer.  We will be joined by Dr. Sarah Maclennan as an ST1 Registrar from 7th February 2018 and she will be with us for 6 months.


One Norwich PLT

PROTECTED LEARNING AFTERNOON - WEDNESDAY 23.05.2018

During the afternoon for Wednesday 23rd May 2018 East Norwich Medical Partnership will closed from 1.00 p.m. to  participate in a protected learning afternoon with other practices across Norwich.  Protected Learning Sessions provide the opportunity for GPs and practice staff to attend staff training and updates that are vital to ensure that practices remain up to date on a range of subjects which underpin the healthcare provided for patients across Norwich.  This is supported by NHS England and Norwich CCG.

The surgery will re-open as normal at 8.00 a.m. on Thursday 24th May 2018

The practice will be closed an all staff including GPs will not be available as usual during the afternoon of 23.05.2018.  However IC24 will provide cover during the afternoon by providing telephone triage between 1.00 p.m. and 6.30 p.m.  To access this service please telephone:

NHS 111

Following triage is a patient is deemed to need clinical input he/she will be contacted by an on-call GP and if deemed clinically necessary will be given an appointment at a specified location. 

This is the first of a series of such events during 2018/2019.  Dates of future events will be advertised to our patients.


Computer Maintenance

IMPORTANT COMPUTER SYSTEM MAINTENANCE - THURSDAY 24.05.2018

On Thursday 24th May 2018 we are due to have some important maintenance work carried out on our IT system.  We will endeavour to keep disruption to a minimum but this may affect Thorpe Health Centre during the morning and Sprowston Primary Care Centre over the lunchtime period.  Please bear with us whilst this work is carried out.


Disable access  DISABLED ACCESS

Both our premises are accessible by wheelchair and reserved parking is situated close to the front doors of both sites. A lift is available at the Sprowston site. Both sites have disabled toilets.


Baby Changing Facilities BABY CHANGING FACILITIES

We have baby changing facilities at both sites.


Breastfeeding friendly BREASTFEEDING FRIENDLY PRACTICE

East Norwich Medical Partnership is breastfeeding friendly. Mothers are welcome to feed their children in the waiting room if this is where they feed comfortable.  If you would like somewhere more private to feed your baby please ask at reception and a room will be found for you.


Voice RecordingTELEPHONE CALLS

Please note that all calls to and from the surgery may be recorded.


CCTV CCTV RECORDING

Please be aware that CCTV operates at Sprowston Primary Care Centre within our waiting room areas.


See the source image  FREE PUBLIC Wifi ACCESS

Public Wifi access is now being provided by NHS England for patients in GP Surgeries.  This is now live at Thorpe Health Centre and will become live at Sprowston Primary Care Centre in the not too distant future.

 


MJOG Text/Smart Phone MESSAGING SERVICE

All surgeries across Norwich are now using the MJOG Text/Smart Phone messaging system to help us keep in contact with you.  Please make sure we have your up to date mobile telephone number and that you have consented to let us use this to contact you.  We can confirm your appointments, remind you of appointments, invite you in for reviews and send you information about the practice i.e. notification of closures.  You can also easily cancel appointments by this method.  If you have a Smart Phone you can download a free app from the App Store or get it on Google Play.  See below for a patient guide to downloading the App.

MJOG Quick Patient Guide


ONLINE SERVICES

We offer SystmOne Online Service.  Patients who are registered for this service can book routine GP appointments and order authorised repeat medications.

AUTHORISED REPEAT PRESCRIPTIONS

Save yourself time and energy and trips to the surgery by registering for Online Services and the Electronic Prescription Service - you will then be able to order repeat medications and your prescription will be electronically sent to the nominated Pharmacy of your choice - Simples!  You are then not restricted to getting to the surgery during opening times to order or collect a prescription.  You can also set up proxy access so that someone else can do this on your behalf. Ask at Reception for more details or see the Quick Links - Online Services for more information.

Click HERE to access Online Services 


BREAST SCREENING  - MISSED INVITATIONS

A number of women aged between 70-79 are being offered the opportunity for a breast screen, after some women did not receive an invitation for their final screening, as part of the routine NHS Breast Screening Programme.

Women Under 72

Most women can be reassured that they will have received their final invitation but all women under 72 years old who are affected, will receive an appointment letter from Public Health England and the NHS by the end of May 2018 informing them of the time and date of their appointment.

Women 72-79

Women aged 72-79 will receive a letter providing clear information on what to do next if they choose to have screening and will be asked to contact the helpline who will link with our local Breast Screening Service to arrange an appointment and an invitation letter.

If you fall into this category please telephone the Breast Screening Helpline on:

Tel. No. 0800 169 2692

What If I Do No Receive a Letter

Women aged 70-79 currently registered with a GP who do not receive a letter from PHE can be assured they are not affected and do not need a catch-up screen.

Women not registered with a GP

If you are not currently registered with a GP and believe you did not receive an invitation for screening sometime between your 68th and 71st birthdays then we advise you to in touch with the helpline:

Tel. No. 0800 169 2692

ADDITIONAL SUPPORT

Women who have or have had breast cancer and are concerned about how this incident affects them, and families of those who have died of breast cancer will be able to access specialist clinical support provided by Macmillan and Breast Cancer Care:

Macmillan Cancer Support: Tel. No.0808 808 00 00

Macmillan Cancer Support

Breast Cancer Care : Tel. No. 0808 800 6000

Breast Cancer Care

FOR MORE INFORMATION ON BREAST SCREENING

You can also find more information on the NHS Choices website.  Please click on the link below:

NHS Choices Breast Screening Information

For more information on breast screening please see the leaflets below:

 Breast Screening Helping You Decide

Breast Screening Easy Guide

Over 70 Breast Screening


NORWICH PHARMACIES -  BANK HOLIDAY OPENING 28.05.2018

To see the list of Norwich Pharmacies that are open on Bank Holiday Monday 28.05.2018 please see below:

Norwich Pharmacy Opening 28.05.2018

 

 

(Site updated 22/05/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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